Midas Touch Jewels Terms and Conditions

Welcome to the Midastouch Jewels website. If you continue to browse and use this website

you are agreeing to comply with and be bound by the following terms and conditions of use,

which govern our relationship with you in relation to this website.

The term ‘Midastouch Jewels’ or ‘us’ or ‘we’ refers to the owner of the website Midastouch

Jewels – Patsy Tyldesley. The term ‘you’ refers to the user or viewer of our website.

The information contained in this website is for general information purposes only. The

information is provided by Midastouch Jewels and whilst we endeavour to keep the

information up-to-date and correct, we make no representations or warranties of any kind,

express or implied, about the completeness, accuracy, reliability, suitability or availability

with respect to the website or the information, products, services, or related graphics

contained on the website for any purpose. Any reliance you place on such information is

therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or

consequential loss or damage, or any loss or damage arising from loss of data or profits

arising out of or in connection with the use of this website.

This website contains material which is owned by or licensed to us. This material includes,

but is not limited to, the design, layout, look, appearance, graphics and photographs.

Reproduction is prohibited other than in accordance with the copyright notice, which forms

part of the terms and conditions.

Through this website you are able to link to other websites which are not under the control

of Midastouch Jewels. We have no control over the nature, content and availability of those

sites. The inclusion of any links to external websites does not imply a recommendation or

endorsement of the views expressed within them. You may not create a link to this website

from another website or document without the prior written consent of Midastouch Jewels.

Every effort is made to keep the website online and running smoothly. However,

Midastouch Jewels takes no responsibility for and will not be liable for the website being

temporarily unavailable due to technical issues beyond our control.

Price of Goods

The prices of the products you order on this website are to be those prices as displayed at

the moment of processing your order. Where appropriate, all prices will be displayed in

pounds Sterling. This is subject to alteration, when enforced, without notice. Please refer to

individual prices. Postage costs are included in the prices quoted on the website.

Representation and Specification of Goods

Some items may appear slightly larger or smaller than actual size due to screen defaults and

photography techniques. Other items may be represented at a larger than actual size in

order to clearly show details, or smaller than actual size in order to show the entire item.

Due to the limitations of colour display your screen may not show exactly the correct colour

of the product being viewed. Your attention is drawn to the item description where specific

product details are given. This information is given in good faith but total accuracy cannot

be guaranteed.

 

Website Payment

We accept payments on our website via PayPal and credit/debit cards. If you would like to

pay by bank transfer, please get in touch for details using the details provided on our

contact page. Instalment payments are available through Klarna.

Your order will not be dispatched to you until payment has been confirmed as valid and

lawful and made in full. All prices are quoted in (£) Sterling and include VAT. All quoted

prices include delivery charges. Despatch to some countries may be extra.

Delivery

Some of our items of jewellery take longer to send out than others, as some are made to

order. Please refer to our delivery section which will give you an estimation of how long your

order should take. If your order is urgent and required for a specific date, please contact us

and we will do our best to meet your needs.

Some items are required to be Hallmarked, this adds additional time to the dispatch time.

We shall be under no liability for any delay in delivery or non-delivery due to circumstances

beyond our control. We always insure items over £30.

Please check your goods on delivery. If items arrive damaged/faulty please let us know

within 14 days and arrange to post them back to us. If you do not inform us within 14 days,

then we will have no liability for items said to be damaged/faulty on delivery. Please send

items back via a signed-for postal service for your own proof of delivery. This postage cost

will not be reimbursed unless item is damaged/faulty.

Please be advised that it is the customers responsibility, when ordering from our website or

from our bespoke service, to provide Midastouch Jewels with the correct and complete

delivery address. Failure to do so may result in your order being undelivered or delivered to

the wrong address, for which we will not accept responsibility. Please check that the correct

delivery/shipping address and full name and postcode has been given after processing your

order. If you have provided us with the wrong address, or incomplete address, please let us

know in writing as quickly as possible after placing your order.

Delivery costs for bespoke jewellery are dependent on the order value, and country of

delivery. Please contact us for more information.

Postage and packaging to Europe is charged at a rate of £12.00

International postage and packaging to the rest of the world is charged at a rate of £15.00

If you have any questions about our delivery costs or delivery times to a specific country, or

would like more information, contact patsy@midastouhjewels.com or use the contact

details on our website.

Insurance

Midastouch Jewels provides product insurance to items whilst in transit for delivery, and

only up to the point of customer’s receipt of the order. It is the customer’s responsibility for

appropriate insurance cover thereafter.

 

Returns

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Stock pieces

The term ‘stock piece’ refers to a piece which is ‘ready-to-wear’, has already been made and

requires no alteration to size, stone or metal. A refund, exchange, or credit note can be

arranged on certain items. This will be made clear at the time of purchase.

Made to order pieces

The term ‘made to order’ refers to a piece which has not been made yet, or has not finished

being made. No refunds or exchanges will be given on any made to order piece unless the

item is damaged or faulty.

Bespoke pieces

No refunds or exchanges will be given on any bespoke piece unless the item is damaged or

faulty.

Gift Vouchers

Midastouch Jewels gift vouchers are available as e-vouchers where a code is emailed to the

customers inbox shortly after the purchase has been made.

If you would like to order a voucher code with a different sum than we currently offer,

please get in touch and we will arrange a voucher code for you.

Our gift vouchers have a 12 month expiry date, from the date of purchase

Our gift vouchers can be used online, over the phone or in person

Our gift voucher codes can only be used once

Gift vouchers can be used on bespoke jewellery, stock items of workshops.

Gift vouchers cannot be exchanged for cash, or used after their expiry date.

Liability & Legal

Midastouch Jewels gives no warranty or representation as to the accuracy, suitability or

reliability of the information or content of the Website for any purpose. Any such

information or content is provided on an ‘as is’ basis without warranty of any kind and,

except where the website is being used by a consumer (within the meaning of the Unfair

Contract Terms Act 1977), all warranties and conditions (including all warranties and

conditions implied by law as to title, satisfactory quality, fitness for purpose and non-

infringement) are expressly excluded in this respect.

We do not accept liability for any typographical, clerical or other errors and/or omissions

and reserve the right to add, delete, and modify any of the information found on the

Website at any time without notice.

We will not accept liability for any direct, indirect, special or consequential loss arising out of

the use of or the inability to use the web site including without limitation, reliance on any

 

information or service obtained from the website or which results from mistakes, omissions,

interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or

transmission, or any failure of performance whether or not limited to Act of God,

communications failure, theft or destruction, save that liability for death or personal injury

arising from the negligence of Midastouch Jewels is not limited or excluded.

Where we have replaced defective products or products failing to meet specification, or

refunded to you the price of such products (or a proportionate part of the price),

Midastouch Jewels shall have no further liability to you.

All pieces sold by Midastouch Jewels Limited shall remain the property of Midastouch Jewels

until payment of the total invoice amount.

You undertake that all details you provide us for the purpose of ordering or purchasing

pieces (including any applicable specification) are correct, that the credit or debit card you

are using for the purpose of ordering or purchasing is your own and that there are

sufficient funds to cover the cost of the product or service being purchased.

If there are any changes to the details supplied to us by you it is your responsibility to

inform Midastouch Jewels within a reasonable period after supply of such details. We shall

have no liability to you arising from your failure to do this.

Warranty

We offer a full 24 month warranty on workmanship, which commences from the date of

receipt. This warranty is void if goods have been damaged through accident, third party

repairs, misuse, careless handling, normal wear-and-tear, or during transit and delivery by

the postal service or shipping company. We reserve the right to repair or replace faulty

items. If it is determined that the item is not faulty, you will be charged for the return

postage.

Designs & Copyright

The entire content of this website, including products, designs, branding, text, graphics,

design are the sole property of Midastouch Jewels and all rights in such content are

expressly reserved to Midastouch Jewels. Use of the above for any purpose without the

written permission of Midastouch Jewels would be an infringement of UK Patent Law.

Any infringement of design right or copyright (such as copying by other manufacturers or

retailers) would entitle us to take civil action in court with a view to seeking damages.

Copying, republication or modification of this website in whole or part is strictly prohibited.

Ring sizing

We will either take your ring size in person, or if this is not possible, we will send you a

plastic ring sizer, and advise in collaboration with you to decide the correct size according to

your comfort. If the piece is for a surprise, we will provide advice and assistance as

necessary.

We will resize a bespoke ring if it is not right first time.

 

Cancellations

If you make a mistake when ordering please contact us as soon as possible. We are unable

to accept cancellations on bespoke, customised or personalised orders already in

production. Deposits paid for bespoke, customised or personalised items are non-

refundable.

Social Media & Marketing

From time to time, Midastouch Jewels may post ‘progress’ and ‘finished’ photographs of

bespoke jewellery on our social media feeds. If you place an order of a bespoke piece and

would prefer us not to do this at the time of making, then please do let us know. If your

order is a special gift and you would like us to hold off of posting images on social media

until you have given the gift, please make us aware of this at the time of payment, so we can

include this in your project details. Please also provide us with the date of when we are able

to post photographs of the finished item(s).

All finished bespoke jewellery will be photographed and images will be posted on our social

media pages and on helennoakesjewellery.com unless expressed otherwise by the

customer.

Bespoke jewellery

Consultations for bespoke pieces are free. During the consultation, details and notes of your

requested design and specifications will be made. Once you are happy with your final design

specification for your project, have confirmed via email that all details are correct, and that

you are ready to go ahead, we can proceed with your order. Payment in full s required

before commencement of all bespoke projects. Please note any quotes received are valid

for 30 days from date of issue due to the fluctuations in metal prices. We do reserve the

right to change a quote within this time frame if there is a change in metal prices, but this is

a rare occurrence.

Once a design has been agreed on, the client has to honour this agreement. Midastouch

Jewels cannot be held accountable for any changes to personal views on reflection after

work on the piece has commenced. Please note we will match the design as closely as

possible when translated into your precious metal jewellery, but please bear in mind that

any design is just an indication of how the finished jewellery will look- and because the

jewellery is handmade, some slight variations from the sketch and the final finished

jewellery may occur.

Once an order for bespoke jewellery has been placed and paid for, we take this as

acceptance of our terms and conditions on bespoke jewellery. No major changes can be

made once you have confirmed the design and once you have paid, and your order cannot

be cancelled or refunded. Any changes made to an order after acceptance of specifications

and payment may incur a charge. No refunds will be given on any bespoke piece of jewellery

at any time.

 

A photo of completed work can be provided for approval, if there is a delay between

completion and pick up.

Alterations may be made after a bespoke piece has been received will incur an additional

charge. Midastouch Jewels will be happy to help but this will not be included in your original

price.

If you’d like to discuss the practicality and wearability of your bespoke jewellery idea before

proceeding, we’re more than happy to help. Please note, jewellery may tarnish over time.

By agreeing to go ahead with any bespoke piece, you accept these terms and conditions

Amendments to terms

We may update our published terms and conditions from time to time. You should check

this page occasionally to ensure you are aware of any changes to this policy. If you have any

further question about our terms and conditions, please contact us.

Contact & Complaints

If you have any questions or complaints relating to your use of the Website, or to the User

Terms, please contact us in any of the ways detailed on the Contact page of the Website.

Anti-Discrimination and Hate Speech Policy

Midastouch aims to enable people of all backgrounds to build relationships through

making, selling, and buying unique goods. We want you to feel safe, and our priority

is fostering an inclusive environment. This policy explains the kind of behaviour not

tolerated at Midastouch Jewels to make sure we all have a positive experience.

Midastouch Jewels prohibits the use of our Services to discriminate against people

based on the following personal attributes (collectively, “protected groups”):

 Race

 Colour

 Ethnicity

 National origin

 Religion

 Gender

 Gender identity

 Sexual orientation

 Disability

 Any other characteristic protected under applicable law

We do not allow hate speech. Hate speech occurs when violent, offensive,

derogatory or demeaning language is directed at a person or group based on their

one or more protected group attributes.

In Our  listing of items,  and written reviews, or direct communication with others,

such as via Messages, discrimination and hate speech are not allowed. The

Midastouch Jewels shop content, including shop announcements and shop policies,

doesn’t display discriminatory behaviour toward protected groups. Examples of

prohibited behaviour include, but are not limited to:

 Refusal of service based on membership in one or more protected group

 Expressing intolerance or a lack of respect on the basis of protected group

attributes

 Our shop policy that does not excludes sales to one or more protected groups

listed above

 We do not Directly or indirectly make derogatory or demeaning remarks

against protected groups listed above

 Racial slurs

 Posts that support or glorify hate groups and their members

If you think discrimination or hate speech has occurred at Midastouch Jewels,

please report it by contacting us through the enquiry form, and we will investigate.

Anti-Discrimination and Hate Speech Policy

Midastouch aims to enable people of all backgrounds to build relationships through

making, selling, and buying unique goods. We want you to feel safe, and our priority

is fostering an inclusive environment. This policy explains the kind of behaviour not

tolerated at Midastouch Jewels to make sure we all have a positive experience.

Midastouch Jewels prohibits the use of our Services to discriminate against people

based on the following personal attributes (collectively, “protected groups”):

 Race

 Colour

 Ethnicity

 National origin

 Religion

 Gender

 Gender identity

 Sexual orientation

 Disability

 Any other characteristic protected under applicable law

We do not allow hate speech. Hate speech occurs when violent, offensive,

derogatory or demeaning language is directed at a person or group based on their

one or more protected group attributes.

In Our  listing of items,  and written reviews, or direct communication with others,

such as via Messages, discrimination and hate speech are not allowed. The

Midastouch Jewels shop content, including shop announcements and shop policies,

doesn’t display discriminatory behaviour toward protected groups. Examples of

prohibited behaviour include, but are not limited to:

 Refusal of service based on membership in one or more protected group

 Expressing intolerance or a lack of respect on the basis of protected group

attributes

 Our shop policy that does not excludes sales to one or more protected groups

listed above

 We do not Directly or indirectly make derogatory or demeaning remarks

against protected groups listed above

 Racial slurs

 Posts that support or glorify hate groups and their members

If you think discrimination or hate speech has occurred at Midastouch Jewels,

please report it by contacting us through the enquiry form, and we will investigate.

Privacy Policy

At Midastouch Jewels we care deeply about privacy. We strive to be transparent

about our privacy practices, including how we treat your personal information.

This policy explains our privacy practices for buyers . You do not need to join any

groups or sign in to place orders.

It is important that you understand how we use your information. You should read

this policy in full, but some key points and references to help you navigate the policy

are:

 Our mission at Midastouch Jewels is to keep human connection at the heart

of commerce. By making a purchase you agree to accept our Terms of Use

and this Privacy Policy, you confirm that you have read and understand this

policy, including how and why we use your information.

 We collect and use your personal information to provide and improve our

Services, to protect the security and integrity of our Services and to comply

with our legal obligations.

 The website provider is www.woo.com. Their privacy and terms of reference

can be found on their website.

 Other policies that are referenced below, such as the Terms of

Use and Cookies & Similar Technologies Policy,

 If you have any questions about this Privacy Policy, or wish to exercise your

rights, please use the contacts form.

 

1. What Information We Collect and Receive

In the course of providing our Services, we collect and receive information that

directly or indirectly relates to you (which we call your “personal information”) in

different ways and from different sources, which we have set out below.

Type of Information Description of Information collected

Buyer information Personal Data: Your name, address, email, and phone number.

Payment Information: Your billing address and payment information

(e.g. credit or debit card details or other payment credentials such as

PayPal, izettle or Klarna)

Delivery Information: Delivery address, contact name, and phone

number

Regional Information: Your country, preferred language and currency

Some of this information is stored through our webhost at

www.woo.com, we have no direct access to the information.

 

Seller Information Seller Details: Patsy Tyldesley

Midastouch Jewels

1 Lon Lafant, Llandudno Junction, Conwy, Wales, UK LL319GF

07798692498

patsy@midastouchjewels.com

DOB: 18/07/1955

Seller Payment Details: My bank, account number, billing address,

credit and debit payments held within the website host.

Shop Preferences: Preferred language English, I do speak a small

amount of Spanish, Wales UK, UK pound

Business/Tax Information stored with woo.com

 

Delivery Information Yor name

 

Email address

Billing address

Payment details

 

Transaction information Information about the transactions made.

 

Items purchased

Size

Date required for

Purchase Price

Date of purchase

Hallmarking requirements

 

Photographs and Videos Pictures of bespoke work will be taken and may be used in marketing

and Social Media. Photographs taken in workshops will only be used

for these purposes with the verbal consent of the subject. Photographs

will be stored on the Cloud.

 

Message information Messages will be stored for order reference. Feedback may be used on

 

the website

 

Promotional information From time to time we may send out promotional information and

offers. Please let us know if you do not wish to receive these

notifications

 

Customer Service Information Order numbers, dates and message content of any customer service

 

contact

 

Some information is collected automatically

Browser Device Information We automatically receive data when you go to our website. IP address,

 

device, hardware, UDI, language

 

Service usage information Interaction with our website, Diagnostic and troubleshooting data.

Location Information Location is used to try and offer services appropriate to your area

Precise Location Information Precise geo-location

Cookie Information See separate policy

Information Given to Us from Other Sources

Payment Processors Name

Billing Address

Email

Phone Number

 

Information from Advertising Sources Your response to advertising campaigns may be recorded

Analytics Information Information to monitor your interaction with the website, duration,

 

location, type of searches

 

2. How We Use Your Information and Our Legal Basis

When you access or use Midastouch Jewels, we collect, use, share, and otherwise

process your personal information for the purposes described in this policy. To the

extent required by applicable law, we rely on a number of legal bases to use your

information in these ways. If you reside outside the European Economic Area

(“EEA”), Switzerland or the United Kingdom (“UK”) (together referred to as the

“European Region”), the legal bases on which we

rely may differ from those listed below.

Why and How We Use Your Information Information Categories Used

To facilitate buying and selling on the website Buyer info

Seller Info

Buyer Public Profile

Seller Public Profile

Browser and device info

Third Party Applications

 

To Provide payment services Buyer payment info

To provide the safety, security and integrity of

our seervices

 

Buyer info

Seller Info

Buyer Public Profile

Seller Public Profile

Location Info

Browser and device info

Payment Information

Third Party Applications

 

To send communications Email info

To run Promotions Buyer info

To comply with local laws on selling goods Buyer Public Profile

Seller Public Profile

To Verify our identity Seller details

To comply with legal and regulatory obligations Buyer public profile

Seller public profile

Info from payment processors

General location info

Message and communication info

 

Information to Comply with Legal Requirements

 

Information for Legitimate

Interests

To improve your experience of

the website

 

To understand how you use

the website

 

Service Usage Info

Browser and Device Info

Cookie Info

Customer info

Market Research

Analytics Info

General location info

To rank your search results To identify your interests Service user info

Browser and device info

Shop preferences

 

To identify non personalised

advertising

 

Service Usage Info

Browser and Device Info

General location info

 

To keep our services safe and

secure

To protect our legal rights

To comply with law

enforcement requirements and

The public interest

 

To ensure safety of

transactions

Protect Terms and Conditions

To combat inappropriate

behaviour

To comply with legislation and

regulatory requirements

 

Service Usage Info

Browser and Device Info

Cookie Info

Customer info

Market Research

Analytics Info

General location info

Message records

Legal info

Transaction Info

 

To provide information to

prospective purchasers

 

Service Usage Info

Browser and Device Info

Cookie Info

Customer info

Market Research

Analytics Info

General location info

 

Information where you provide permission

To send you email marketing. Buyer info

 

EU members must give permission

To personalise EU members experience

To personalise adverts in Social Media

 

Seller info

Location Info

Transaction info

Info from Marketing and advertising partners

 

To share photo and video info Access to your camera records

 

Location info

 

3. How We Share Your Information

We share your data with third parties where necessary to perform the Services,

comply with our legal obligations, or for purposes set out in this Privacy Policy,

including:

Publicly Displayed Information: By using the Services, certain information about you

will be publicly displayed on the Site and Apps, such as Buyer Public Profile

Information and Seller Public Profile Information. Buyers and Sellers can choose to

make certain information and activities private through their account or Public Profile

settings. The Services will also be publicly displayed, including the date you joined,

information relating to items you review, photos or videos of items you purchased,

your saved product listings that are grouped by you (“Favourites and Collections”),

followers, those you follow, comments you post in our community spaces, and

information you decide to share via social networks. Your reviews of purchases may

also be shared on other platforms and search engines, including Google.

The shop name is publicly displayed.

Linked Third-Party Websites or Services: Some Members may choose to connect to

Midastouch Jewels using an external third-party application, such as Facebook or

Google. If you choose to connect your account to a third-party application, the

providers of those services or products may receive information about you that you

or others share with them. Please be aware that when you use third-party sites or

services, their own terms and privacy policies will govern your use of those sites or

services.

Business Partners: Midastouch Jewels works closely with a number of business

partners, such as our delivery (usually Royal Mail) and payment partners PayPal,

Bank, Klarna, that assist us with providing the Services. When one of these

companies assists us in facilitating your transaction, we, or they, may need to share

information related to the transaction in order to complete your order. partners will

process your personal information in accordance with their own privacy policies. We

encourage you to read the privacy policies and ask questions of third parties before

you disclose your personal information to them.

Professional Advisors, Industry Partners, Authorities and Regulators: We share your

information with our advisors and consultants, regulators and tax authorities, law

enforcement, government agencies, civil litigants, and industry partners (for

example, trade groups) to:

 comply with applicable law or regulations, court orders, subpoenas, legal

process or government requests;

 detect, investigate, prevent, or address actual or suspected fraud, and other

illegal activity or security and technical issues; and/or

 

 protect the rights, property and safety of our customers, including to prevent

death or imminent bodily harm.

Business Reorganisation: Midastouch Jewels may choose to reorganise its

business. In these types of transactions (such as a sale, merger, liquidation,

receivership), Customer information is typically one of the business assets that is

transferred. If Midastouch Jewels intends to transfer information about you, we will

notify you by email or by putting a notice on the Site and the Apps.

Service Providers: Midastouch Jewels may also engage third-party companies and

individuals (such as research companies, analytics services, and security providers)

to help us operate, provide, and advertise our Services. These third parties have

limited access to your information, may use your information only to perform these

tasks on our behalf, and are prohibited from disclosing or using your information for

other purposes.

 

4. How We Protect Your Information

The security of your personal information is important to us. We protect your

personal information through technical and administrative measures designed to

mitigate the risk of unlawful or unauthorised access, destruction, loss, alteration,

disclosure or use of your data.

We use Google reCAPTCHA Enterprise in connection with our Services to help

prevent spam, fraud, and abuse. reCAPTCHA Enterprise collects hardware and

software information, such as device and application data, and sends it to Google for

purposes of providing, maintaining, and improving reCAPTCHA Enterprise and for

general security purposes. Your use of reCAPTCHA Enterprise is subject to

Google’s Privacy Policy and Terms of Use.

 

5. How Long We Store Your Information

Midastouch Jewels will retain your information only for as long as is necessary for

the purposes set out in this Policy, or as needed to comply with our legal obligations

under national applicable law. We decide how long we need information on a case-

by-case basis and depending on the retention laws applicable.

The following factors typically affect the retention period:

Necessity for the provision of our Services We keep your information as long as is

necessary to provide the Services to you. This includes things like maintaining and

improving the performance of our Sites and Apps, keeping our Services secure, and

maintaining appropriate business and financial records. Most of our retention periods

are determined on the basis of this general rule.

Consent-based processing of personal data If we process personal data on the basis

of consent (including consent to the extended storage), we store the data for as long

as necessary in order to process it according to your consent or until you withdraw

your consent.

 

Statutory, contractual or other similar obligations Midastouch Jewels will retain and

use your information to the extent necessary to comply with our legal obligations, for

example, if we are required to retain your information to comply with applicable

tax/revenue laws or our Know Your Customer (“KYC”) obligations.

Here's what we consider when deciding how long to keep your information:

Purpose of Processing Retention Period

Information to maintain the service Information used to offer our services is retained

 

for lifetime of the business

 

Information used for regulatory compliance and

other legal obligations

 

As long as the legal obligation requires e.g. 7

years for UK tax purposes

 

Information used for legitimate purposes We may retain information to prevent harm,

investigate possible violations of house rules

and policies, promote safety, security and

integrity or protect our rights or property.

 

6. Your Rights and Choices

Certain privacy laws around the world, including the European General Data

Protection Regulation (GDPR), provide users with rights and choices related to their

personal information. Consistent with those laws, Midastouch Jewels gives you the

choice of accessing, editing, or removing certain information, as well as choices

about how we contact you. In addition, subject to applicable law, you may have

certain rights with respect to your personal information, such as the following:

 Right to Access: You can access certain personal

 Right to Portability: You have the right to receive certain of your information

which you provided in a structured, commonly used and machine-readable

format and to transmit such information to another controller.

 Right to Correction: You have the right to request that we rectify any

inaccurate information about you.

 Right to Restrict Processing: In certain cases where we process your

information, you may also have the right to restrict or limit the ways in which

we use your personal information.

 Right to Deletion: In certain circumstances, you have the right to request the

deletion of information, except information we are required to retain by law,

regulation, or to protect the safety, security and rights.

 Right to Object: If we process your information based on our legitimate

interests as explained above, or in the public interest, you can object to this

processing in certain circumstances. In such cases, we will cease processing

your information unless we have compelling legitimate grounds to continue

processing or where it is needed for legal reasons.

 Right to Withdraw Consent: Where we rely on consent, you can choose to

withdraw your consent to our processing of your information using, an email

 

or website contact form. If you have consented to share your precise device

location details with us, you can revoke that consent through the settings on

your mobile device. This is without prejudice to your right to generally

permanently delete your personal information. Please be aware that

withdrawing consent will not affect the lawfulness of processing based on

consent before its withdrawal.

 Right to File a Complaint: If you are a resident in the EEA, Switzerland or the

UK, you have the right to lodge a complaint about our practices with respect

to your personal information with the supervisory authority of your country or

state.

 Right to File a Complaint: If you are a resident in the EEA, Switzerland or the

UK, you have the right to lodge a complaint about our practices with respect

to your personal information with the supervisory authority of your country or

state.

o In the UK, the relevant data protection authority is the Information

Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,

Cheshire, SK9 5AF, +44 (0303) 123 1113, casework@ico.org.uk.

o In Ireland, the relevant data protection authority is the Data Protection

Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, +353

017650100 / + 353 1800437737, email: info@dataprotection.ie

o Please see the United States Regional Privacy Policy for information

about privacy rights provided under certain US state laws.

 

How to Exercise Your Rights and Choices. If you would like to manage, change, limit,

or delete your personal information, you can do so by sending us a request form.

Alternatively, you can exercise any of the rights above, subject to applicable law.

Once you contact us to exercise any of your rights, we will confirm receipt of your

request. Limiting use of, or deleting, your personal information may impact features

and uses that rely on that information. Communication Choices. You can opt out of

receiving marketing emails by using the unsubscribe link in our marketing emails or

through your account settings. Certain communications are service-related or legally

required and you will continue to receive them even if you opt out of marketing

emails.

 

7. Privacy Policy Changes

We may amend or update this policy from time to time. If we believe that the

changes are material, we’ll let you know by posting the changes through the

Services and sending you an email or message about the changes. We encourage

you to check back regularly and review any updates.

 

8. Additional Disclosures for United States Residents

In certain US states, including California, Virginia, Colorado, Utah, and Connecticut,

you may be entitled to additional rights or disclosures. Please see our United States

Regional Privacy Policy, where you can learn more about how we use your

information and any additional privacy rights you may have.

 

9. How to Contact Us

If you have any questions:

 Contact us via the enquiry form on our website

 Chat Support (available on our Site)

 Write to us at the following address:

Midastouch Jewels, 1 Lon Lafant, Llandudno Junction, Conwy, Wales, United

Kingdom, LL31 9GF

Refunds, Returns, Exchanges and Breakages for Buyers

If you’re a seller outside of the EU, you must set a return policy whenever you edit or

create a new listing for a physical item, even if it is to let buyers know you do not

accept returns or exchanges on that listing. 

If you do have a problem with a transaction, please contact us via the enquiry form.

We will aim to resolve issues amicably and quickly.

If you have placed an order for a custom made item this is non returnable.

 You have the right to cancel a purchase within 14 days of ordering (unless it is

for a custom-made item)

United Kingdom

Your UK consumer rights can be found here: https://www.ukecc.net/consumer-

topics/goods-services/shopping-online

 

European Union

If you are located in the European Union, you are subject to comply with EU

regulations. this links will give you more information:

https://www.eccnet.eu/consumer-rights/what-are-my-consumer-rights/shopping-

rights/online-shopping-rights

Breakages

Customer Breakages

You can return a piece of jewellery because it is damaged. Under the Consumer

Rights Act 2015, you may be entitled to a refund if goods purchased are:

 Broken or damaged

 Unusable

 Not as described.

 

Supplier Breakages

Whilst all our jewellery is handmade, we may use other organisations to provide

special items such as gemstones, chains and clasps. All items are inspected as soon

as possible after arrival In our studio. We aim to increase the chance of catching

faulty goods before they reach customers.

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