Terms and conditions
Midas Touch Jewels Terms and Conditions
Welcome to the Midastouch Jewels website. If you continue to browse and use this website
you agree to comply with and be bound by the following terms and conditions of use,
which govern our relationship with you in relation to this website.
The term ‘Midastouch Jewels’ or ‘us’ or ‘we’ refers to the owner of the website Midastouch
Jewels – Patsy Tyldesley. The term ‘you’ refers to the user or viewer of our website.
The information contained in this website is for general information purposes only. Midastouch Jewels provides the information, and whilst we endeavour to keep the
information up-to-date and correct, we make no representations or warranties of any kind,
express or implied, about the completeness, accuracy, reliability, suitability or availability
with respect to the website or the information, products, services, or related graphics
contained on the website for any purpose. Any reliance you place on such information is
therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or
consequential loss or damage, or any loss or damage arising from loss of data or profits
arising out of or in connection with the use of this website.
This website contains material which is owned by or licensed to us. This material includes,
but is not limited to, the design, layout, look, appearance, graphics and photographs.
Reproduction is prohibited other than in accordance with the copyright notice, which forms
part of the terms and conditions.
Through this website you are able to link to other websites which are not under the control
of Midastouch Jewels. We have no control over the nature, content and availability of those
sites. The inclusion of any links to external websites does not imply a recommendation or
endorsement of the views expressed within them. You may not create a link to this website
from another website or document without the prior written consent of Midastouch Jewels.
Every effort is made to keep the website online and running smoothly. However,
Midastouch Jewels takes no responsibility for and will not be liable for the website being
temporarily unavailable due to technical issues beyond our control.
Price of Goods
The prices of the products you order on this website are to be those prices as displayed at
the moment of processing your order. Where appropriate, all prices will be displayed in
pounds Sterling. This is subject to alteration, when enforced, without notice. Please refer to
individual prices. Postage costs are included in the prices quoted on the website.
Representation and Specification of Goods
Some items may appear slightly larger or smaller than actual size due to screen defaults and
photography techniques. Other items may be represented at a larger than actual size in
order to clearly show details, or smaller than actual size in order to show the entire item.
Due to the limitations of colour display your screen may not show exactly the correct colour
of the product being viewed. Your attention is drawn to the item description where specific
product details are given. This information is given in good faith but total accuracy cannot
be guaranteed.
Website Payment
We accept payments on our website via PayPal and credit/debit cards. If you would like to
pay by bank transfer, please get in touch for details using the details provided on our
contact page. Instalment payments are available through Klarna.
Your order will not be dispatched to you until payment has been confirmed as valid and
lawful and made in full. All prices are quoted in (£) Sterling and include VAT. All quoted
prices include delivery charges. Despatch to some countries may be extra.
Delivery
Some of our items of jewellery take longer to send out than others, as some are made to
order. Please refer to our delivery section which will give you an estimation of how long your
order should take. If your order is urgent and required for a specific date, please contact us
and we will do our best to meet your needs.
Some items are required to be Hallmarked, this adds additional time to the dispatch time.
We shall be under no liability for any delay in delivery or non-delivery due to circumstances
beyond our control. We always insure items over £30.
Please check your goods on delivery. If items arrive damaged/faulty please let us know
within 14 days and arrange to post them back to us. If you do not inform us within 14 days,
then we will have no liability for items said to be damaged/faulty on delivery. Please send
items back via a signed-for postal service for your own proof of delivery. This postage cost
will not be reimbursed unless item is damaged/faulty.
Please be advised that it is the customers responsibility, when ordering from our website or
from our bespoke service, to provide Midastouch Jewels with the correct and complete
delivery address. Failure to do so may result in your order being undelivered or delivered to
the wrong address, for which we will not accept responsibility. Please check that the correct
delivery/shipping address and full name and postcode has been given after processing your
order. If you have provided us with the wrong address, or incomplete address, please let us
know in writing as quickly as possible after placing your order.
Delivery costs for bespoke jewellery are dependent on the order value, and country of
delivery. Please contact us for more information.
Postage and packaging to Europe is charged at a rate of £12.00
International postage and packaging to the rest of the world is charged at a rate of £15.00
If you have any questions about our delivery costs or delivery times to a specific country, or
would like more information, contact patsy@midastouhjewels.com or use the contact
details on our website.
Insurance
Midastouch Jewels provides product insurance to items whilst in transit for delivery, and
only up to the point of customer’s receipt of the order. It is the customer’s responsibility for
appropriate insurance cover thereafter.
Returns
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Stock pieces
The term ‘stock piece’ refers to a piece which is ‘ready-to-wear’, has already been made and
requires no alteration to size, stone or metal. A refund, exchange, or credit note can be
arranged on certain items. This will be made clear at the time of purchase.
Made to order pieces
The term ‘made to order’ refers to a piece which has not been made yet, or has not finished
being made. No refunds or exchanges will be given on any made to order piece unless the
item is damaged or faulty.
Bespoke pieces
No refunds or exchanges will be given on any bespoke piece unless the item is damaged or
faulty.
Gift Vouchers
Midastouch Jewels gift vouchers are available as e-vouchers where a code is emailed to the
customers inbox shortly after the purchase has been made.
If you would like to order a voucher code with a different sum than we currently offer,
please get in touch and we will arrange a voucher code for you.
Our gift vouchers have a 12 month expiry date, from the date of purchase
Our gift vouchers can be used online, over the phone or in person
Our gift voucher codes can only be used once
Gift vouchers can be used on bespoke jewellery, stock items of workshops.
Gift vouchers cannot be exchanged for cash, or used after their expiry date.
Liability & Legal
Midastouch Jewels gives no warranty or representation as to the accuracy, suitability or
reliability of the information or content of the Website for any purpose. Any such
information or content is provided on an ‘as is’ basis without warranty of any kind and,
except where the website is being used by a consumer (within the meaning of the Unfair
Contract Terms Act 1977), all warranties and conditions (including all warranties and
conditions implied by law as to title, satisfactory quality, fitness for purpose and non-
infringement) are expressly excluded in this respect.
We do not accept liability for any typographical, clerical or other errors and/or omissions
and reserve the right to add, delete, and modify any of the information found on the
Website at any time without notice.
We will not accept liability for any direct, indirect, special or consequential loss arising out of
the use of or the inability to use the web site including without limitation, reliance on any
information or service obtained from the website or which results from mistakes, omissions,
interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or
transmission, or any failure of performance whether or not limited to Act of God,
communications failure, theft or destruction, save that liability for death or personal injury
arising from the negligence of Midastouch Jewels is not limited or excluded.
Where we have replaced defective products or products failing to meet specification, or
refunded to you the price of such products (or a proportionate part of the price),
Midastouch Jewels shall have no further liability to you.
All pieces sold by Midastouch Jewels Limited shall remain the property of Midastouch Jewels
until payment of the total invoice amount.
You undertake that all details you provide us for the purpose of ordering or purchasing
pieces (including any applicable specification) are correct, that the credit or debit card you
are using for the purpose of ordering or purchasing is your own and that there are
sufficient funds to cover the cost of the product or service being purchased.
If there are any changes to the details supplied to us by you it is your responsibility to
inform Midastouch Jewels within a reasonable period after supply of such details. We shall
have no liability to you arising from your failure to do this.
Warranty Terms and conditions
We offer a full 24 month warranty on workmanship, which commences from the date of
receipt. This warranty is void if goods have been damaged through accident, third party
repairs, misuse, careless handling, normal wear-and-tear, or during transit and delivery by
the postal service or shipping company. We reserve the right to repair or replace faulty
items. If it is determined that the item is not faulty, you will be charged for the return
postage.
Designs & Copyright
The entire content of this website, including products, designs, branding, text, graphics,
design are the sole property of Midastouch Jewels and all rights in such content are
expressly reserved to Midastouch Jewels. Use of the above for any purpose without the
written permission of Midastouch Jewels would be an infringement of UK Patent Law.
Any infringement of design right or copyright (such as copying by other manufacturers or
retailers) would entitle us to take civil action in court with a view to seeking damages.
Copying, republication or modification of this website in whole or part is strictly prohibited.
Ring sizing
We will either take your ring size in person, or if this is not possible, we will send you a
plastic ring sizer, and advise in collaboration with you to decide the correct size according to
your comfort. If the piece is for a surprise, we will provide advice and assistance as
necessary.
We will resize a bespoke ring if it is not right first time.
Cancellations
If you make a mistake when ordering please contact us as soon as possible. We are unable
to accept cancellations on bespoke, customised or personalised orders already in
production. Deposits paid for bespoke, customised or personalised items are non-
refundable.
Social Media & Marketing
From time to time, Midastouch Jewels may post ‘progress’ and ‘finished’ photographs of
bespoke jewellery on our social media feeds. If you place an order of a bespoke piece and
would prefer us not to do this at the time of making, then please do let us know. If your
order is a special gift and you would like us to hold off of posting images on social media
until you have given the gift, please make us aware of this at the time of payment, so we can
include this in your project details. Please also provide us with the date of when we are able
to post photographs of the finished item(s).
All finished bespoke jewellery will be photographed and images will be posted on our social
media pages and on helennoakesjewellery.com unless expressed otherwise by the
customer.
Bespoke jewellery
Consultations for bespoke pieces are free. During the consultation, details and notes of your
requested design and specifications will be made. Once you are happy with your final design
specification for your project, have confirmed via email that all details are correct, and that
you are ready to go ahead, we can proceed with your order. Payment in full s required
before commencement of all bespoke projects. Please note any quotes received are valid
for 30 days from date of issue due to the fluctuations in metal prices. We do reserve the
right to change a quote within this time frame if there is a change in metal prices, but this is
a rare occurrence.
Once a design has been agreed on, the client has to honour this agreement. Midastouch
Jewels cannot be held accountable for any changes to personal views on reflection after
work on the piece has commenced. Please note we will match the design as closely as
possible when translated into your precious metal jewellery, but please bear in mind that
any design is just an indication of how the finished jewellery will look- and because the
jewellery is handmade, some slight variations from the sketch and the final finished
jewellery may occur.
Once an order for bespoke jewellery has been placed and paid for, we take this as
acceptance of our terms and conditions on bespoke jewellery. No major changes can be
made once you have confirmed the design and once you have paid, and your order cannot
be cancelled or refunded. Any changes made to an order after acceptance of specifications
and payment may incur a charge. No refunds will be given on any bespoke piece of jewellery
at any time.
A photo of completed work can be provided for approval, if there is a delay between
completion and pick up.
Alterations may be made after a bespoke piece has been received will incur an additional
charge. Midastouch Jewels will be happy to help but this will not be included in your original
price.
If you’d like to discuss the practicality and wearability of your bespoke jewellery idea before
proceeding, we’re more than happy to help. Please note, jewellery may tarnish over time.
By agreeing to go ahead with any bespoke piece, you accept these terms and conditions
Amendments to terms
We may update our published terms and conditions from time to time. You should check
this page occasionally to ensure you are aware of any changes to this policy. If you have any
further question about our terms and conditions, please contact us.
Contact & Complaints
If you have any questions or complaints relating to your use of the Website, or to the User
Terms, please contact us in any of the ways detailed on the Contact page of the Website.
Anti-Discrimination and Hate Speech Policy
Midastouch aims to enable people of all backgrounds to build relationships through
making, selling, and buying unique goods. We want you to feel safe, and our priority
is fostering an inclusive environment. This policy explains the kind of behaviour not
tolerated at Midastouch Jewels to make sure we all have a positive experience.
Midastouch Jewels prohibits the use of our Services to discriminate against people
based on the following personal attributes (collectively, “protected groups”):
Race
Colour
Ethnicity
National origin
Religion
Gender
Gender identity
Sexual orientation
Disability
Any other characteristic protected under applicable law
We do not allow hate speech. Hate speech occurs when violent, offensive,
derogatory or demeaning language is directed at a person or group based on their
one or more protected group attributes.
In Our listing of items, and written reviews, or direct communication with others,
such as via Messages, discrimination and hate speech are not allowed. The
Midastouch Jewels shop content, including shop announcements and shop policies,
doesn’t display discriminatory behaviour toward protected groups. Examples of
prohibited behaviour include, but are not limited to:
Refusal of service based on membership in one or more protected group
Expressing intolerance or a lack of respect on the basis of protected group
attributes
Our shop policy that does not excludes sales to one or more protected groups
listed above
We do not Directly or indirectly make derogatory or demeaning remarks
against protected groups listed above
Racial slurs
Posts that support or glorify hate groups and their members
If you think discrimination or hate speech has occurred at Midastouch Jewels,
please report it by contacting us through the enquiry form, and we will investigate.
Anti-Discrimination and Hate Speech Policy
Midastouch aims to enable people of all backgrounds to build relationships through
making, selling, and buying unique goods. We want you to feel safe, and our priority
is fostering an inclusive environment. This policy explains the kind of behaviour not
tolerated at Midastouch Jewels to make sure we all have a positive experience.
Midastouch Jewels prohibits the use of our Services to discriminate against people
based on the following personal attributes (collectively, “protected groups”):
Race
Colour
Ethnicity
National origin
Religion
Gender
Gender identity
Sexual orientation
Disability
Any other characteristic protected under applicable law
We do not allow hate speech. Hate speech occurs when violent, offensive,
derogatory or demeaning language is directed at a person or group based on their
one or more protected group attributes.
In Our listing of items, and written reviews, or direct communication with others,
such as via Messages, discrimination and hate speech are not allowed. The
Midastouch Jewels shop content, including shop announcements and shop policies,
doesn’t display discriminatory behaviour toward protected groups. Examples of
prohibited behaviour include, but are not limited to:
Refusal of service based on membership in one or more protected group
Expressing intolerance or a lack of respect on the basis of protected group
attributes
Our shop policy that does not excludes sales to one or more protected groups
listed above
We do not Directly or indirectly make derogatory or demeaning remarks
against protected groups listed above
Racial slurs
Posts that support or glorify hate groups and their members
If you think discrimination or hate speech has occurred at Midastouch Jewels,
please report it by contacting us through the enquiry form, and we will investigate.
Privacy Policy
At Midastouch Jewels we care deeply about privacy. We strive to be transparent
about our privacy practices, including how we treat your personal information.
This policy explains our privacy practices for buyers . You do not need to join any
groups or sign in to place orders.
It is important that you understand how we use your information. You should read
this policy in full, but some key points and references to help you navigate the policy
are:
Our mission at Midastouch Jewels is to keep human connection at the heart
of commerce. By making a purchase you agree to accept our Terms of Use
and this Privacy Policy, you confirm that you have read and understand this
policy, including how and why we use your information.
We collect and use your personal information to provide and improve our
Services, to protect the security and integrity of our Services and to comply
with our legal obligations.
The website provider is www.woo.com. Their privacy and terms of reference
can be found on their website.
Other policies that are referenced below, such as the Terms of
Use and Cookies & Similar Technologies Policy,
If you have any questions about this Privacy Policy, or wish to exercise your
rights, please use the contacts form.
1. What Information We Collect and Receive
In the course of providing our Services, we collect and receive information that
directly or indirectly relates to you (which we call your “personal information”) in
different ways and from different sources, which we have set out below.
Type of Information Description of Information collected
Buyer information Personal Data: Your name, address, email, and phone number.
Payment Information: Your billing address and payment information
(e.g. credit or debit card details or other payment credentials such as
PayPal, izettle or Klarna)
Delivery Information: Delivery address, contact name, and phone
number
Regional Information: Your country, preferred language and currency
Some of this information is stored through our webhost at
www.woo.com, we have no direct access to the information.
Seller Information Seller Details: Patsy Tyldesley
Midastouch Jewels
1 Lon Lafant, Llandudno Junction, Conwy, Wales, UK LL319GF
07798692498
patsy@midastouchjewels.com
DOB: 18/07/1955
Seller Payment Details: My bank, account number, billing address,
credit and debit payments held within the website host.
Shop Preferences: Preferred language English, I do speak a small
amount of Spanish, Wales UK, UK pound
Business/Tax Information stored with woo.com
Delivery Information Yor name
Email address
Billing address
Payment details
Transaction information Information about the transactions made.
Items purchased
Size
Date required for
Purchase Price
Date of purchase
Hallmarking requirements
Photographs and Videos Pictures of bespoke work will be taken and may be used in marketing
and Social Media. Photographs taken in workshops will only be used
for these purposes with the verbal consent of the subject. Photographs
will be stored on the Cloud.
Message information Messages will be stored for order reference. Feedback may be used on
the website
Promotional information From time to time we may send out promotional information and
offers. Please let us know if you do not wish to receive these
notifications
Customer Service Information Order numbers, dates and message content of any customer service
contact
Some information is collected automatically
Browser Device Information We automatically receive data when you go to our website. IP address,
device, hardware, UDI, language
Service usage information Interaction with our website, Diagnostic and troubleshooting data.
Location Information Location is used to try and offer services appropriate to your area
Precise Location Information Precise geo-location
Cookie Information See separate policy
Information Given to Us from Other Sources
Payment Processors Name
Billing Address
Phone Number
Information from Advertising Sources Your response to advertising campaigns may be recorded
Analytics Information Information to monitor your interaction with the website, duration,
location, type of searches
2. How We Use Your Information and Our Legal Basis
When you access or use Midastouch Jewels, we collect, use, share, and otherwise
process your personal information for the purposes described in this policy. To the
extent required by applicable law, we rely on a number of legal bases to use your
information in these ways. If you reside outside the European Economic Area
(“EEA”), Switzerland or the United Kingdom (“UK”) (together referred to as the
“European Region”), the legal bases on which we
rely may differ from those listed below.
Why and How We Use Your Information Information Categories Used
To facilitate buying and selling on the website Buyer info
Seller Info
Buyer Public Profile
Seller Public Profile
Browser and device info
Third Party Applications
To Provide payment services Buyer payment info
To provide the safety, security and integrity of
our seervices
Buyer info
Seller Info
Buyer Public Profile
Seller Public Profile
Location Info
Browser and device info
Payment Information
Third Party Applications
To send communications Email info
To run Promotions Buyer info
To comply with local laws on selling goods Buyer Public Profile
Seller Public Profile
To Verify our identity Seller details
To comply with legal and regulatory obligations Buyer public profile
Seller public profile
Info from payment processors
General location info
Message and communication info
Information to Comply with Legal Requirements
Information for Legitimate
Interests
To improve your experience of
the website
To understand how you use
the website
Service Usage Info
Browser and Device Info
Cookie Info
Customer info
Market Research
Analytics Info
General location info
To rank your search results To identify your interests Service user info
Browser and device info
Shop preferences
To identify non personalised
advertising
Service Usage Info
Browser and Device Info
General location info
To keep our services safe and
secure
To protect our legal rights
To comply with law
enforcement requirements and
The public interest
To ensure safety of
transactions
Protect Terms and Conditions
To combat inappropriate
behaviour
To comply with legislation and
regulatory requirements
Service Usage Info
Browser and Device Info
Cookie Info
Customer info
Market Research
Analytics Info
General location info
Message records
Legal info
Transaction Info
To provide information to
prospective purchasers
Service Usage Info
Browser and Device Info
Cookie Info
Customer info
Market Research
Analytics Info
General location info
Information where you provide permission
To send you email marketing. Buyer info
EU members must give permission
To personalise EU members experience
To personalise adverts in Social Media
Seller info
Location Info
Transaction info
Info from Marketing and advertising partners
To share photo and video info Access to your camera records
Location info
3. How We Share Your Information
We share your data with third parties where necessary to perform the Services,
comply with our legal obligations, or for purposes set out in this Privacy Policy,
including:
Publicly Displayed Information: By using the Services, certain information about you
will be publicly displayed on the Site and Apps, such as Buyer Public Profile
Information and Seller Public Profile Information. Buyers and Sellers can choose to
make certain information and activities private through their account or Public Profile
settings. The Services will also be publicly displayed, including the date you joined,
information relating to items you review, photos or videos of items you purchased,
your saved product listings that are grouped by you (“Favourites and Collections”),
followers, those you follow, comments you post in our community spaces, and
information you decide to share via social networks. Your reviews of purchases may
also be shared on other platforms and search engines, including Google.
The shop name is publicly displayed.
Linked Third-Party Websites or Services: Some Members may choose to connect to
Midastouch Jewels using an external third-party application, such as Facebook or
Google. If you choose to connect your account to a third-party application, the
providers of those services or products may receive information about you that you
or others share with them. Please be aware that when you use third-party sites or
services, their own terms and privacy policies will govern your use of those sites or
services.
Business Partners: Midastouch Jewels works closely with a number of business
partners, such as our delivery (usually Royal Mail) and payment partners PayPal,
Bank, Klarna, that assist us with providing the Services. When one of these
companies assists us in facilitating your transaction, we, or they, may need to share
information related to the transaction in order to complete your order. partners will
process your personal information in accordance with their own privacy policies. We
encourage you to read the privacy policies and ask questions of third parties before
you disclose your personal information to them.
Professional Advisors, Industry Partners, Authorities and Regulators: We share your
information with our advisors and consultants, regulators and tax authorities, law
enforcement, government agencies, civil litigants, and industry partners (for
example, trade groups) to:
comply with applicable law or regulations, court orders, subpoenas, legal
process or government requests;
detect, investigate, prevent, or address actual or suspected fraud, and other
illegal activity or security and technical issues; and/or
protect the rights, property and safety of our customers, including to prevent
death or imminent bodily harm.
Business Reorganisation: Midastouch Jewels may choose to reorganise its
business. In these types of transactions (such as a sale, merger, liquidation,
receivership), Customer information is typically one of the business assets that is
transferred. If Midastouch Jewels intends to transfer information about you, we will
notify you by email or by putting a notice on the Site and the Apps.
Service Providers: Midastouch Jewels may also engage third-party companies and
individuals (such as research companies, analytics services, and security providers)
to help us operate, provide, and advertise our Services. These third parties have
limited access to your information, may use your information only to perform these
tasks on our behalf, and are prohibited from disclosing or using your information for
other purposes.
4. How We Protect Your Information
The security of your personal information is important to us. We protect your
personal information through technical and administrative measures designed to
mitigate the risk of unlawful or unauthorised access, destruction, loss, alteration,
disclosure or use of your data.
We use Google reCAPTCHA Enterprise in connection with our Services to help
prevent spam, fraud, and abuse. reCAPTCHA Enterprise collects hardware and
software information, such as device and application data, and sends it to Google for
purposes of providing, maintaining, and improving reCAPTCHA Enterprise and for
general security purposes. Your use of reCAPTCHA Enterprise is subject to
Google’s Privacy Policy and Terms of Use.
5. How Long We Store Your Information
Midastouch Jewels will retain your information only for as long as is necessary for
the purposes set out in this Policy, or as needed to comply with our legal obligations
under national applicable law. We decide how long we need information on a case-
by-case basis and depending on the retention laws applicable.
The following factors typically affect the retention period:
Necessity for the provision of our Services We keep your information as long as is
necessary to provide the Services to you. This includes things like maintaining and
improving the performance of our Sites and Apps, keeping our Services secure, and
maintaining appropriate business and financial records. Most of our retention periods
are determined on the basis of this general rule.
Consent-based processing of personal data If we process personal data on the basis
of consent (including consent to the extended storage), we store the data for as long
as necessary in order to process it according to your consent or until you withdraw
your consent.
Statutory, contractual or other similar obligations Midastouch Jewels will retain and
use your information to the extent necessary to comply with our legal obligations, for
example, if we are required to retain your information to comply with applicable
tax/revenue laws or our Know Your Customer (“KYC”) obligations.
Here's what we consider when deciding how long to keep your information:
Purpose of Processing Retention Period
Information to maintain the service Information used to offer our services is retained
for lifetime of the business
Information used for regulatory compliance and
other legal obligations
As long as the legal obligation requires e.g. 7
years for UK tax purposes
Information used for legitimate purposes We may retain information to prevent harm,
investigate possible violations of house rules
and policies, promote safety, security and
integrity or protect our rights or property.
6. Your Rights and Choices
Certain privacy laws around the world, including the European General Data
Protection Regulation (GDPR), provide users with rights and choices related to their
personal information. Consistent with those laws, Midastouch Jewels gives you the
choice of accessing, editing, or removing certain information, as well as choices
about how we contact you. In addition, subject to applicable law, you may have
certain rights with respect to your personal information, such as the following:
Right to Access: You can access certain personal
Right to Portability: You have the right to receive certain of your information
which you provided in a structured, commonly used and machine-readable
format and to transmit such information to another controller.
Right to Correction: You have the right to request that we rectify any
inaccurate information about you.
Right to Restrict Processing: In certain cases where we process your
information, you may also have the right to restrict or limit the ways in which
we use your personal information.
Right to Deletion: In certain circumstances, you have the right to request the
deletion of information, except information we are required to retain by law,
regulation, or to protect the safety, security and rights.
Right to Object: If we process your information based on our legitimate
interests as explained above, or in the public interest, you can object to this
processing in certain circumstances. In such cases, we will cease processing
your information unless we have compelling legitimate grounds to continue
processing or where it is needed for legal reasons.
Right to Withdraw Consent: Where we rely on consent, you can choose to
withdraw your consent to our processing of your information using, an email
or website contact form. If you have consented to share your precise device
location details with us, you can revoke that consent through the settings on
your mobile device. This is without prejudice to your right to generally
permanently delete your personal information. Please be aware that
withdrawing consent will not affect the lawfulness of processing based on
consent before its withdrawal.
Right to File a Complaint: If you are a resident in the EEA, Switzerland or the
UK, you have the right to lodge a complaint about our practices with respect
to your personal information with the supervisory authority of your country or
state.
Right to File a Complaint: If you are a resident in the EEA, Switzerland or the
UK, you have the right to lodge a complaint about our practices with respect
to your personal information with the supervisory authority of your country or
state.
o In the UK, the relevant data protection authority is the Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF, +44 (0303) 123 1113, casework@ico.org.uk.
o In Ireland, the relevant data protection authority is the Data Protection
Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, +353
017650100 / + 353 1800437737, email: info@dataprotection.ie
o Please see the United States Regional Privacy Policy for information
about privacy rights provided under certain US state laws.
How to Exercise Your Rights and Choices. If you would like to manage, change, limit,
or delete your personal information, you can do so by sending us a request form.
Alternatively, you can exercise any of the rights above, subject to applicable law.
Once you contact us to exercise any of your rights, we will confirm receipt of your
request. Limiting use of, or deleting, your personal information may impact features
and uses that rely on that information. Communication Choices. You can opt out of
receiving marketing emails by using the unsubscribe link in our marketing emails or
through your account settings. Certain communications are service-related or legally
required and you will continue to receive them even if you opt out of marketing
emails.
7. Privacy Policy Changes
We may amend or update this policy from time to time. If we believe that the
changes are material, we’ll let you know by posting the changes through the
Services and sending you an email or message about the changes. We encourage
you to check back regularly and review any updates.
8. Additional Disclosures for United States Residents
In certain US states, including California, Virginia, Colorado, Utah, and Connecticut,
you may be entitled to additional rights or disclosures. Please see our United States
Regional Privacy Policy, where you can learn more about how we use your
information and any additional privacy rights you may have.
9. How to Contact Us
If you have any questions:
Contact us via the enquiry form on our website
Chat Support (available on our Site)
Write to us at the following address:
Midastouch Jewels, 1 Lon Lafant, Llandudno Junction, Conwy, Wales, United
Kingdom, LL31 9GF
Refunds, Returns, Exchanges and Breakages for Buyers
If you’re a seller outside of the EU, you must set a return policy whenever you edit or
create a new listing for a physical item, even if it is to let buyers know you do not
accept returns or exchanges on that listing.
If you do have a problem with a transaction, please contact us via the enquiry form.
We will aim to resolve issues amicably and quickly.
If you have placed an order for a custom made item this is non returnable.
You have the right to cancel a purchase within 14 days of ordering (unless it is
for a custom-made item)
United Kingdom
Your UK consumer rights can be found here: https://www.ukecc.net/consumer-
topics/goods-services/shopping-online
European Union
If you are located in the European Union, you are subject to comply with EU
regulations. this links will give you more information:
https://www.eccnet.eu/consumer-rights/what-are-my-consumer-rights/shopping-
rights/online-shopping-rights
Breakages
Customer Breakages
You can return a piece of jewellery because it is damaged. Under the Consumer
Rights Act 2015, you may be entitled to a refund if goods purchased are:
Broken or damaged
Unusable
Not as described.
Supplier Breakages
Whilst all our jewellery is handmade, we may use other organisations to provide
special items such as gemstones, chains and clasps. All items are inspected as soon
as possible after arrival In our studio. We aim to increase the chance of catching
faulty goods before they reach customers.